Booking Deposit: If you cancel your move after making a booking deposit, the deposit may be non-refundable. The specific Refund Policy regarding booking deposits will be communicated during the booking process.
Advance Payments:Any advance payments made for our services may be subject to refund policies outlined in the service agreement. Refund eligibility is contingent upon the terms agreed upon during the booking.
Downsizing Services : If, during the move, you decide to downsize the agreed-upon services, a refund for the difference in cost may be applicable, provided notification is given in advance.
Additional Services: • If additional services are required beyond the initially agreed-upon scope, any additional costs incurred will not be eligible for a refund.
If you cancel your move on short notice, cancellation fees may apply. The specific fees will be outlined in the service agreement.
Claim Approval :• If an insurance claim is approved for damaged or lost items during the move, reimbursement will be provided according to the terms and conditions of the insurance policy.
Notification:• To initiate the refund process, you must notify us in writing, explaining the reason for the refund request.
Review and Approval:Refund requests will be reviewed, and approval is subject to adherence to the terms and conditions outlined in this policy.
Timing of Refund:• Approved refunds will be processed within a reasonable timeframe. The actual time for the refund to reflect in your account may vary depending on the payment method and banking institutions.
Force Majeure : • In cases of force majeure events, including acts of God, war, terrorism, pandemics, or government regulations, refund eligibility may be subject to the circumstances surrounding the cancellation.
